Pricing and Billing Terms
How Qluster counts feeds and rows, bills monthly and annual plans, and handles caps, row credits, and renewals.
1. Scope
These terms explain how the prices on our pricing page are counted and billed. Your signed Order Form with Qluster Corp. (“Qluster,” “we,” “us”) governs your paid use of Qluster. If your Order Form says something different from this page, your Order Form applies. Enterprise pricing and terms are set in the Order Form.
All prices are in US dollars and exclude taxes.
2. Feeds
A feed is one source sending files into a report, such as one broker’s monthly bordereau. Five brokers sending into the same report are five feeds.
Each feed costs $50 a month. You are billed for every feed that is set up to receive files during the month.
3. Rows
A row is one record in a file you send us, such as one policy or one booking. We count each row once per reporting period. If a sender corrects a file and sends it again, the rows in the corrected file are not counted a second time.
Rows are counted each month across all your feeds and reports. The first 1,000 rows each month are included. Above that, rows are priced in bands, and each rate applies only to the rows in its band:
| Rows per month | Price per row |
|---|---|
| First 1,000 | Included |
| 1,001 to 10,000 | $0.20 |
| 10,001 to 100,000 | $0.08 |
| Over 100,000 | $0.05 |
For example, 5,000 rows in a month costs $800: the first 1,000 are included, and the next 4,000 cost $0.20 each.
4. Paying monthly
Feeds are billed at the start of each month. Rows are billed at the end of the month in which they are counted.
There is no long commitment. You can cancel at any time, and the cancellation takes effect at the end of the current month.
5. Monthly cap
You can set a monthly cap on your bill. Reaching the cap never stops us from processing your files, because a file left waiting near a reporting deadline costs more than any bill.
When you reach your cap, we tell you and keep processing. We only bill above the cap if you approve it. If you don’t, we don’t charge for the rows above the cap that month, and we agree a new cap with you for the following months.
6. Paying for the year
If you pay for the year up front, you save 25% on feeds and row credits.
- Feeds cost $450 per feed for the year instead of $600.
- Row credits for the year are priced from your expected monthly rows at the rates in section 3, times 12, less 25%. We estimate your volume with you from your recent files before you buy.
- Credits can be used in any month of the year. A busy month can use credits that a quiet month didn’t.
- First-quarter review. After your first three months, we review your actual volume with you and can adjust your credits once, up or down, so you don’t stay locked into a wrong estimate.
- Rows above your credits are billed at the end of the month at the same 25%-off rate. We tell you when you have used 80% and 100% of your credits, and you can top up at the same discounted rate.
- Unused credits expire at the end of the year. If you renew, up to 25% of the year’s credits carry over to the next year.
- Prices you pay for the year are fixed for that year.
Annual payments are not refundable, except for an adjustment made in the first-quarter review.
7. Price changes
We may change our prices. For monthly plans, we give you at least 30 days’ notice before a change applies to you. Annual plans keep their price until renewal.
8. Contact
Questions about pricing or billing? Use our contact form.